{"id":2215,"date":"2020-07-28T10:00:00","date_gmt":"2020-07-28T08:00:00","guid":{"rendered":"https:\/\/www.ulmaforge.com\/en\/?p=2215"},"modified":"2020-09-23T13:59:51","modified_gmt":"2020-09-23T11:59:51","slug":"engineering-product-customer-satisfaction","status":"publish","type":"post","link":"https:\/\/www.ulmaforge.com\/en\/new\/engineering-product-customer-satisfaction\/","title":{"rendered":"The importance of product engineering in customer satisfaction"},"content":{"rendered":"\n<p>With globalization and the opening of markets, the number of consumers who need to be served is increasing. This has two consequences: on the one hand, there is an increase in production; on the other hand, faced with overwhelming supply, customers are becoming more demanding.<\/p>\n\n\n\n<p>In this situation, with a market that is highly competitive, in constant flux, and saturated with almost identical products, companies face a challenge: to offer goods or services that meet customers\u2019 most exacting specifications, leading them to purchase yours and not someone else\u2019s. This is where <strong>product engineering<\/strong> comes in.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What is product engineering?<\/strong><\/h2>\n\n\n\n<p> In this competitive scenario, companies must find ways to differentiate themselves from their competitors. In order to do so, they need to keep in mind not only <strong>the functionality of the product being sold,<\/strong> but also the <strong>needs of the user<\/strong>. The interaction that takes place between the product and the user generates sensations, emotions, ideas and values in the user: this is what is known as the <strong>user<\/strong> <strong>experience<\/strong>, and is a factor to be considered in the production cycle of the object. <\/p>\n\n\n\n<p>When someone approaches an object, they are attracted by its functionality, its quality, and also by the <strong>design<\/strong>. Therefore, when a product is conceived, in addition to <strong><a href=\"https:\/\/www.ulmaforge.com\/en\/quality\/\">quality standards<\/a>,<\/strong> design must also be considered during the conceptual and creative phases. This is what is known as <strong>product<\/strong> <strong>engineering<\/strong>: it is a process that involves the conceptualization, design and production of a product or service to be marketed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Phases of product engineering<\/strong><\/h2>\n\n\n\n<p><strong>Product engineering<\/strong> goes from initial prototyping to final manufacture. It consists of several phases:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li> The <strong>product design<\/strong>: This could be considered the most important moment in the whole process, as it is the consumers&#8217; favorite part: the more attractive and competitive it is, the higher the success rate. This is why the designer is given certain typical responsibilities, for instance:<ul><li>define the problem <\/li><li>develop aesthetic criteria that are appropriate to the needs of both the end consumer and the product or service itself <\/li><\/ul><ul><li>propose various solutions with their respective improvements and choose the best one <\/li><\/ul><\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li>Calculate the <strong>cost<\/strong> and <strong>ease <\/strong>of production <\/li><li>Implement<strong> quality<\/strong> assurance techniques that can be accredited by certificates <\/li><li>Assess product<strong> functionality<\/strong><\/li><li>Develop and manufacture the <strong>components<\/strong> of the mechanical, electronic and software parts. <\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How product engineering benefits you<\/strong><\/h2>\n\n\n\n<p>When a product goes on sale, the objective is to capture the user&#8217;s attention. The user will be the one to approach it and decide whether to choose it, or another one. That is why product engineering plays such an important role: because it helps to guarantee success, through design and quality, in an increasingly competitive world.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>ULMA Forged Solutions is committed to providing excellent quality and design<\/strong><\/h2>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>We want to offer advanced solutions to our clients, and to that end we inquire into <a href=\"https:\/\/www.ulmaforge.com\/en\/engineering-and-technical-solutions\/\">engineering solutions<\/a> that guarantee success in every phase of our projects.<\/p><\/blockquote>\n\n\n\n<p><\/p>\n\n\n\n<p>In addition to a <em>team of professionals responsible for designing the products in all their phases,<\/em> at <strong>ULMA Forged Solutions we<\/strong> care about ensuring that our services also meet quality standards. That&#8217;s why we are the first <strong><a href=\"https:\/\/www.ulmaforge.com\/en\/\">flange manufacturer in the world with a triple certification<\/a><\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>The <strong>ISO 9001:2015<\/strong> standard, which guarantees quality in all processes; <\/li><li><strong>ISO 14001<\/strong>, which certifies environmental management, and <\/li><li><strong>OHSAS 18001<\/strong>, which guarantees the safety and health of workers. <\/li><\/ul>\n\n\n\n<div class=\"wp-block-button aligncenter primary-color\"><a class=\"wp-block-button__link no-border-radius\" href=\"https:\/\/www.ulmaforge.com\/en\/contact\/\"> Ask us for further information without any commitment <\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>With globalization and the opening of markets, the number of consumers who need to be served is increasing. This has two consequences: on the one hand, there is an increase in production; on the other hand, faced with overwhelming supply, customers are becoming more demanding. In this situation, with a&hellip;<\/p>\n","protected":false},"author":1,"featured_media":2216,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[17],"tags":[],"class_list":["post-2215","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-new"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.ulmaforge.com\/en\/wp-json\/wp\/v2\/posts\/2215","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ulmaforge.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ulmaforge.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ulmaforge.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ulmaforge.com\/en\/wp-json\/wp\/v2\/comments?post=2215"}],"version-history":[{"count":0,"href":"https:\/\/www.ulmaforge.com\/en\/wp-json\/wp\/v2\/posts\/2215\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ulmaforge.com\/en\/wp-json\/wp\/v2\/media\/2216"}],"wp:attachment":[{"href":"https:\/\/www.ulmaforge.com\/en\/wp-json\/wp\/v2\/media?parent=2215"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ulmaforge.com\/en\/wp-json\/wp\/v2\/categories?post=2215"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ulmaforge.com\/en\/wp-json\/wp\/v2\/tags?post=2215"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}